title: Head of Operations department: Operations reports to: President overview — what you do The Head of Operations provides the leadership, management, and vision necessary to ensure that the company has the proper operating processes, reporting procedures, and project workflow systems in place to effectively drive revenue growth, company performance, and operating efficiency. responsibilities — the stuff we trust you with • Provide day-to-day leadership and management to a service organization that mirror the adopted mission and core values of the company. Bottom line: Build a beautiful company • Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives • Responsible for the measurement and effectiveness of internal processes. Provide timely, accurate, and complete reports on the operating condition of the company including project estimation and workflow efficiency • Spearhead the development, communication, and implementation of effective growth strategies and processes • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accomplish organizational objectives • Motivate, mentor, and lead a high-performance team; attract, recruit, and retain required members of the team not currently in place • Foster a success-oriented, accountable environment within the company • Represent the firm with clients and business partners • Other duties as assigned behaviors — the just as important stuff (our values) • Be proud, excited, and engaged • Create fun and laugh together • Be humble and set each other up for success • Build on our strengths and respect individuality • Be real and engage authentically • Encourage bravery and nurture free exchange of ideas key results — the outcomes we need 1. On track company mission and vision 2. Annual net revenue goals met 3. Company, Department, and Individual utilization goals met 4. Development, implementation, and continuous improvement of key management operations dashboard/reports 5. Time entry goals met qualifications — what you bring to the table required — the stuff we can’t do without o Bachelor’s degree in business, advertising, or related field o At least 5 years of operations experience o At least 10 years of experience in advertising, agency preferred o Demonstrated ability in financial planning and analysis o Excellent people skills and the desire to partner with a dynamic leadership team o Skilled in organizational development, people management, budget and resource development, and strategic planning o Flexible and able to multi-task in a fast-paced environment o Demonstrated resourcefulness in setting priorities and guiding investment in people and systems desired — some more stuff we really like o Master’s degree in business or related field o At least 5 years in a senior management role o Working knowledge of Workamajig travel — where you might go Some moderate travel up to 25%. physical requirements — how hard can it be? This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.